1. Open the page
➥ https://outlook.com/hs-heilbronn.de
2. If necessary, log in with your university access data

• Sign in
  Go to https://outlook.office.com and sign in with your university account.

• Open settings

  • Click on the gear icon (⚙️) in the top right corner.
  • Select “View all Outlook settings.”

• Set up forwarding

  • Go to Email → Forwarding.
  • Enable “Enable forwarding.”.
  • Enter the destination email address (e.g., your private address).
  • Optional: Enable “Keep a copy of forwarded messages” (recommended).

• Save
  Click Save to enable forwarding.

🔐 Passwort-Reset– How it Works

1. Create a Ticket
📧 Send an email to: ticket@hs-heilbronn.de

2. Show Identification
🪪 Bring an ID or a comparable document.

3. Receive Initial Password
✅ After successful verification, you will receive an initial password.

4. Set a New Password
🌐 Go to: https://login.hs-heilbronn.de
➡ Log in with your username + initial password.
➡ Follow the instructions to set up a new password.

Password Guidelines

At least 12 characters
Combination of letters, numbers, and special characters
No easily guessable information (name, date of birth)
Use a password manager (e.g., KeePass)

5. Add 2FA
🔑 After changing your password, please set up a new two-factor authentication.

If your account has expired, please send uns an email at:
📧 ticket@hs-heilbronn.de

Important Notes:
Your account can only be extended under certain conditions. These are as follows:

> You are still enrolled:
> You have already submitted your thesis and are waiting for the grade:
> You have an official deadline extension for your thesis and are still writing:

If none of these cases apply to you and you think, “My situation is different” – write to us anyway!
We are happy to help you individually.

But please note: If you submitted your thesis more than two months ago, we will unfortunately no longer be able to extend your account.

1. Studentenausweis

> ✅  Identification document for verification and discounts

2. Education Campus Card

> 🅿 Parking garage access
> 🏢 Building access
> 🍽 Cafeteria – Education Campus
> 💳 CampusCard-Aufladeportal

3. Student Services

> 🍽 Cafeteria – TechCampus, Künzelsau, Schwäbisch Hall
> 🖨 Pinting, scanning, and copying
> 💳 CampusCard top-up portal

If the connection does not work, you may need to delete the old credentials. Please follow these steps:‌

1. Remove old connection

> Click the network icon in the taskbar at the bottom right
> Select the Wi-Fi “eduroam.”
> Right-click and choose “Do not save” or “Forget network.”

2. Reconnect

> Select “eduroam” again from the list of Wi-Fi networks.
> Enter your username in the format: [username]@hs-heilbronn.de
> Enter your current password.

✅ If it still doesn’t work

> Check if your device’s date and time are correct (important for certificates).
> Restart your device and try connecting again.

If that doesn’t work, please send us a ticket at 📧 ticket@hs-heilbronn.de

Which operating system do you use?

After changing your password, the login information stored on your personal devices may no longer be correct. This will prevent services such as network printers or network drives from working.

To update your credentials in the Windows Credential Manager:

1. Open the Control Panel.
   

   • Press the Windows-Taste + S and search for „Credential Manager“.

2. Select “Windows Credentials.”
   

   • Hier findest du gespeicherte Zugänge für Drucker, Netzlaufwerke etc.

3. Update the login information.

   • Find the entry for the printer or service.
   • Click Edit and enter your new password.

4. Save and test.
   

   • After saving, access should work again.