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How can we help you?

We can help you with all IT-related issues at Heilbronn University. This includes, among other things:

> Support with login and access problems (e.g., E-Campus, Wi-Fi, VPN)
> Setting up and using university software and services
> Help with hardware problems such as PCs or printers
> Advice on IT security and secure access
> Provision of instructions for independent problem solving

How exactly do we support you?

We are your first point of contact for technical questions. We:

> Analyze your problem and solve it directly, if possible.
> Forward complex cases to the relevant departments in the data center.
> Provide step-by-step instructions and support materials.
> Offer personal consultations on site.
> Support you via our help desk via WebEx during office hours


If you have any further questions, you will find all the information about our opening hours and the respective rooms under Contact.

Who do we help?

We support students, teachers, and employees at Heilbronn University—at all locations.
Under Contacts, you will find further information about our opening hours and how to reach us.


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