Logo Hochschule Heilbronn
DE|EN

First-time login in the portal with your initial password

Initial registration for students/lecturers

Video tutorial: Initial registration for students, lecturers, and former employees

Das Video wird Ihnen nicht angezeigt, da Sie nicht der Verwendung von Cookies zugestimmt haben.

Initial registration for employees/professors

Video tutorial: Initial registration for employees and professors 

Das Video wird Ihnen nicht angezeigt, da Sie nicht der Verwendung von Cookies zugestimmt haben.

FAQ about the University Account

You will receive an email from the IT Service Center containing your staff account credentials.

All employees are advised to regularly connect their laptops to the “notebook” network. It is essential that your laptop is connected to this network during the startup process.

If eduVPN does not appear as an installed program on your device, this indicates that your laptop has not been restarted while connected to the “notebook” network for some time.

Please follow these three steps:

  1. Connect your laptop to the “notebook” network and enable “Connect automatically”.
  2. Shut down your laptop completely.
  3. Restart your laptop and ensure that it remains connected to the “notebook” network during the entire boot process, even before the login screen appears.

Your device will display a light blue screen and perform OPSI updates. After the updates are complete, the normal login screen will appear.

Depending on the number of updates required, you may need to repeat this process several times.

Send an email to: ticket@hs-heilbronn.de 

Or: Contact the Helpdesk via WebEx.

You can download the recommended password manager KeePassXC here.

Your login details for Eduroam are:

Students: username@stud.hs-heilbronn.de

Students: username@hs-heilbronn.de

and your university account password.

Solution 1: Delete the Eduroam network from the existing networks in your device's Wi-Fi settings and try logging in again using your email address as your login name and your password.

Solution 2: Install the Eduroam installer from https://cat.eduroam.org/. After downloading it, try logging in again.

If these approaches do not help, please contact the Rechenzentrum directly at ticket@hs-heilbronn.de.

Please follow these instructions https://www.youtube.com/watch?v=YHJ67JQq90I (also for Huawei devices).

Please check the time settings on the devices you are using for registration. The times should be set automatically and not manually. The one-time codes are time-dependent and can therefore cause errors if the time settings on your devices are different. 

If that does not help, you can try setting up the account with a different device/mobile phone or a different authenticator app. Alternatively, you are welcome to visit the Helpdesk.

You have lost your second factor and want to register a new one. Detailed instructions are available for this.

Alternatively, you are welcome to visit the Helpdesk.

cookie-img

Use and disclosure of your data

We use tracking technologies (such as cookies and pixels) on our website that enable us to evaluate the behavior of our website visitors and measure our reach. We have also embedded third-party content on our online offering that is based in the USA and does not offer an adequate level of data protection. There is therefore an increased risk for data subjects, as they may not be entitled to any legal remedies. Service providers used may process data for their own purposes and merge it with other data. Details on the purposes of data processing can be found in our privacy policy. 


By clicking on the “Accept” button or by selecting individual cookies or services in the settings, you give us your consent to process your data for the respective purposes. Consent is voluntary, is not required for the use of the online offer and can be revoked at any time via our data protection settings. If you confirm the banner with “Decline”, only the necessary cookies will be set on the website that are required for the trouble-free operation of the website and to enable page navigation.