Book Chapters Refereed

Harrington, R.J., Ottenbacher, M. and Fauser, S. (2011), “Decision making in times of change”, In Hengerer, O. (Ed.), Change Management, Gabler Verlag: Wiesbaden.

Harrington, R.J. and Ottenbacher, M. (2010), “Brand equity: A foodservice perspective”, In Gardini, M. (Ed.), Modernes Marken Management in der Hotellerie und Gastronomie, Oldenbourg Verlag: München.

Ottenbacher, M. (2008), “Employee management and innovation”, In Tesone, D. (Ed.), The Handbook of Hospitality Human Resources Management, Elsevier Publications: Oxford: pp. 415-430.

Harrington, R.J. and Ottenbacher, M. (2008), “Resource allocation decisions and organizational structure”, In Olsen, M.D. and Zhao, J.L. (Ed.), Handbook for Strategic Management in the Hospitality Industry, Elsevier Publications: Oxford: pp. 235-264.

Ottenbacher, M. (2008), “Innovation management in the hospitality industry”, In Jones, P. (Ed.), Handbook of Hospitality Operations and IT, Elsevier Publications: Oxford: pp. 339-366.

Ottenbacher, M., Shaw, V. and Lockwood, A. (2006), “An investigation of the factors affecting innovation performance in chain and independent hotels”, In Peters, M. and Pikkemaat, B. (Eds.), Innovation in Hospitality and Tourism, The Haworth Hospitality Press, Binghampton, NY: pp. 113-108.

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